I Despise UPS

It is 108 degrees here, and the bathing suit that I ordered is lost somewhere in the Buffalo area, on or near a train.

First of all, it's news to me that UPS even used trains.  Their commercials certainly leave you with the impression that everything is delivered via bright shiny trucks and planes.  Second, their customer service makes the people at DMV seem downright accommodating.  The only thing the representative was able to tell me was that a train had been late.  Not whether my package was on a train, or waiting for the train, or whether it was in Buffalo, or had gotten on the next train, or whether it was going to sit in Buffalo until Monday.  And then I couldn't even use big words in my online complaint because they limit it to 500 characters, which infuriated the English major in me even more.  I'm actually in the mood to put in a second complaint that they only allow you to use 500 characters.

I understand that things get delayed, but when you can't explain to me what you're going to do to fix it or seem the least bit apologetic, the angry letter writing campaigns begin.  >:(